Wolves Premium TV follow up
After a couple of chase emails and then a phone call I got the following response. Lets hope they deliver.
I'll bet a pound to a penny that they are only refunding people's money if they complain, even though they should be able to tell from their log files which browser/operating system people are using and could batch refund all of those users.
Hi Merl
Thank you for contacting us.
Following the rapid growth of a range of video sharing websites over recent months, a significant volume of content which is provided on an exclusive basis to subscribers was being made freely available on the Internet. We have to have a solution that will satisfactorily safeguard the content for paying subscribers.
This has required us to DRM the content and due to changes made recently we are no longer able to support Apple / Mac products. Specifically Windows Media Player is longer supported on this platform and likewise IE6.0.
With regret therefore we have cancelled your subscription to Wolves World. We have now initiated a refund of £39.99 for the unused term of your subscription, the refund may take up to 7 days to complete and you should receive confirmation from our payment partner Netbanx shortly.
Best Regards,
Wolves World Customer Support
I'll bet a pound to a penny that they are only refunding people's money if they complain, even though they should be able to tell from their log files which browser/operating system people are using and could batch refund all of those users.
Hi Merl
Thank you for contacting us.
Following the rapid growth of a range of video sharing websites over recent months, a significant volume of content which is provided on an exclusive basis to subscribers was being made freely available on the Internet. We have to have a solution that will satisfactorily safeguard the content for paying subscribers.
This has required us to DRM the content and due to changes made recently we are no longer able to support Apple / Mac products. Specifically Windows Media Player is longer supported on this platform and likewise IE6.0.
With regret therefore we have cancelled your subscription to Wolves World. We have now initiated a refund of £39.99 for the unused term of your subscription, the refund may take up to 7 days to complete and you should receive confirmation from our payment partner Netbanx shortly.
Best Regards,
Wolves World Customer Support
